How can we help?

Where are my test results?

Open your test profile in the browser where you completed the tests. Browser-only history depends on that browser session. Results saved to an account can be opened on another device after signing in.

How do I report a data problem?

Choose “Data correction” in the contact form. Include the profile or source URL, the detail you believe is wrong, its reporting year and a reference supporting the change. Support reviews the request; sending a correction does not automatically change the catalog.

Why does a value look old or missing?

Reporting periods can differ from retrieval dates. Some facts apply to a particular student group, and some values are withheld during review. Missing information is not a reported zero.

How do I receive a reply?

Replies appear in your private conversation under “Your requests.” Check back there; submitting a request does not send an email notification. If you are signed in, the conversation is saved to your account.

Guest conversations are available in the current browser session for up to 30 days from creation. Signing out or clearing that session can remove access sooner. Sign in and explicitly save a guest conversation to your account to keep access across devices.

Can I export or remove my information?

Each conversation has an export and delete option for its owner. Account export includes account-owned support requests; account deletion removes those conversations and their messages.