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Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

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A look at the work

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Arrange for necessary repairs to restore service and schedules.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.

A selection of source-listed tasks; duties vary by role and employer.

Interests involved in this work

These source scores describe occupational work activities. They are separate from your personal test results.

Hands-on

2026-02 · Machine Learning/Expert

5.3 / 7

Investigative

2026-02 · Machine Learning/Expert

1.4 / 7

Creative

2026-02 · Machine Learning/Expert

1.0 / 7

Helping people

2026-02 · Machine Learning/Expert

2.7 / 7

Enterprising

2026-02 · Machine Learning/Expert

2.9 / 7

Organizing

2026-02 · Machine Learning/Expert

5.4 / 7

Skills to explore

Source-reported importance on a 1–5 scale. Try a course, project or conversation to learn what these skills involve.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2021-08

4.0 / 5

Speaking

Talking to others to convey information effectively.

2021-08

4.0 / 5

Coordination

Adjusting actions in relation to others' actions.

2021-08

3.9 / 5

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

2021-08

3.9 / 5

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

2021-08

3.8 / 5

Time Management

Managing one's own time and the time of others.

2021-08

3.8 / 5

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

2021-08

3.1 / 5

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

2021-08

3.1 / 5

Service Orientation

Actively looking for ways to help people.

2021-08

3.1 / 5

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

2021-08

3.1 / 5

Plan a small next step

Talk to someone doing this work, look for a supervised activity, and explore the subjects that interest you. Admission, licensing and current program requirements should be confirmed with the relevant institutions.

Source preparation category: Job Zone 2 of 5 · 2026-02. This category describes typical preparation, not your eligibility.

Related study fields

Source crosswalk connections are research leads, not required qualifications.

Traffic, Customs, and Transportation Clerk/Technician →

Explore all related study fields →

Source & methodology

O*NET-SOC code 43-5032.00 · Database 31.0 · Retrieved Oct 14, 2026. Dates on individual observations describe their source periods.

How interest exploration matching works →

Data: O*NET® 31.0 Database, U.S. Department of Labor, Employment and Training Administration. Used under CC BY 4.0. StudyIndex normalizes the presentation and adds exploration features; USDOL/ETA has not approved, endorsed or tested these additions.