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General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

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A look at the work

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.
  • Prepare staff work schedules and assign specific duties.
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
  • Perform personnel functions, such as selection, training, or evaluation.
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

A selection of source-listed tasks; duties vary by role and employer.

Interests involved in this work

These source scores describe occupational work activities. They are separate from your personal test results.

Hands-on

2026-02 · Machine Learning/Expert

2.2 / 7

Investigative

2026-02 · Machine Learning/Expert

2.4 / 7

Creative

2026-02 · Machine Learning/Expert

1.3 / 7

Helping people

2026-02 · Machine Learning/Expert

3.4 / 7

Enterprising

2026-02 · Machine Learning/Expert

7.0 / 7

Organizing

2026-02 · Machine Learning/Expert

5.3 / 7

Skills to explore

Source-reported importance on a 1–5 scale. Try a course, project or conversation to learn what these skills involve.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2023-08

4.0 / 5

Reading Comprehension

Understanding written sentences and paragraphs in work-related documents.

2023-08

4.0 / 5

Speaking

Talking to others to convey information effectively.

2023-08

4.0 / 5

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

2023-08

4.0 / 5

Coordination

Adjusting actions in relation to others' actions.

2023-08

3.9 / 5

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

2023-08

3.9 / 5

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

2023-08

3.8 / 5

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

2023-08

3.8 / 5

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

2023-08

3.6 / 5

Time Management

Managing one's own time and the time of others.

2023-08

3.6 / 5

Plan a small next step

Talk to someone doing this work, look for a supervised activity, and explore the subjects that interest you. Admission, licensing and current program requirements should be confirmed with the relevant institutions.

Source preparation category: Job Zone 4 of 5 · 2023-08. This category describes typical preparation, not your eligibility.

Related study fields

Source crosswalk connections are research leads, not required qualifications.

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Parks, Recreation, and Leisure Facilities Management, Other →

Public Administration →

Business/Commerce, General →

Business Administration and Management, General →

Non-Profit/Public/Organizational Management →

Retail Management →

Risk Management →

Entrepreneurship/Entrepreneurial Studies →

Social Entrepreneurship →

Finance, General →

Explore all related study fields →

Source & methodology

O*NET-SOC code 11-1021.00 · Database 31.0 · Retrieved Oct 14, 2026. Dates on individual observations describe their source periods.

How interest exploration matching works →

Data: O*NET® 31.0 Database, U.S. Department of Labor, Employment and Training Administration. Used under CC BY 4.0. StudyIndex normalizes the presentation and adds exploration features; USDOL/ETA has not approved, endorsed or tested these additions.